Since August 13, a couple from Seine-et-Marne has been searching for the urn containing the ashes of their beloved French bulldog, named Ramsès. The dog was cremated, and the urn was supposed to be returned to the owners. However, the urn went missing during transport, and after a month of searching, it has still not been found. The couple is deeply upset and is trying to locate the urn, which holds significant sentimental value to them. French bulldogs, known for their distinctive appearance and affectionate nature, are popular pets in many households. Ramsès, like many of his breed, was a cherished companion to his owners. The cremation process involves reducing the body of the pet to ashes, which are then placed in an urn for the family to keep or scatter as they wish. In this case, the urn was lost during the process of returning it to the family. The owners of Ramsès have accused the crematorium of delaying its response to their concerns about the missing urn. They claim that the crematorium has not been transparent or helpful in resolving the situation. This has added to their frustration and emotional distress, as they are struggling to find closure after the loss of their pet. The crematorium has denied these allegations, stating that it has been cooperating fully with the owners and is doing everything possible to locate the urn. However, the couple continues to search for answers, hoping that the urn will be found soon. Their case highlights the emotional impact of losing a pet and the importance of clear communication and accountability in pet-related services.