Brooke Shaw, a resident of Simcoe, Ontario, recently discovered that the used Volkswagen Taos 2024 she purchased from a dealership had previously been a daily rental car, contrary to what she was told at the time of the sale. The revelation came when she found documents in the glove compartment that indicated the vehicle had been used within a rental fleet. Shaw had been under the impression that the car was from a long-term rental contract that had reached its end, a detail she was told during the transaction. According to Shaw, the dealership did not disclose that the vehicle had been used as a daily rental car. She stated that she specifically did not want to buy a used rental car used for a short period, fearing more severe use than average. When she contacted the dealership, it cited "confusion" or "misunderstanding," noting that she had signed a contract that included the mention "previous daily rental car." Shaw admitted she signed the document but said she was not informed of the details at the time of the purchase. The Ontario Motor Vehicle Industry Council (OMVIC) stated that dealers are required to disclose certain information regarding the history and condition of a vehicle before the sale. Mandatory information, including the fact that a vehicle has previously been used as a daily rental car, must be written on the sales contract. Buyers are advised to carefully examine the entire sales contract before signing and to ensure they understand the information provided. If an element is not clear, missing, or differs from what was agreed upon, buyers must ask questions and request clarifications before signing a contract. In Ontario, if a key piece of information, such as previous use as a daily rental car, has not been properly disclosed, a buyer may request the cancellation of the contract up to 90 days after delivery and can then get a full refund. In case of financial loss linked to a registered dealer, a consumer compensation fund managed by the OMVIC can cover certain situations, up to 41,000 euros per claim. Shaw's case highlights the importance of checking the sales contract and verifying the vehicle's history. A previous daily rental car is generally resold after 12 to 24 months of service and between 32,000 to 64,000 km. Vehicles from short-term rentals rarely exceed 2 years and 50,000 km. Long-term rental returns or LOA often show up to 5 years and nearly 100,000 km. In all cases, renters and dealers highlight regular maintenance within a professional fleet and can offer 6 to 12 months of warranty. In exchange for a more intense usage history, the market applies an average discount of 5 to 15%, with about 10% additional depreciation compared to a "classic" used car. To avoid an unpleasant surprise on this history, it is recommended to re-read every line of the sales contract and clearly ask who the previous owner was. A VIN history report also allows verifying if the vehicle belonged to a rental company. And it is necessary to ensure that the price takes into account this previous use, while the OMVIC notes that the most frequent disputes concern false representation of the history or misunderstood contracts. After contacting CTV News, the dealership agreed to re-examine her case and finally decided to refund part of the price of the SUV.