Floods still affecting Arles

Heavy rains between October 19 and 21 have caused significant flooding in Arles, with several areas of the commune still experiencing the effects of the deluge. The villages of Moulès, Mas-Thibert, Raphèle, Sambuc, and Salin-de-Giraud, along with many mas in Camargue, were particularly impacted by the flooding.

Cleanup and administrative steps underway

After emergency and initial cleanup efforts, administrative procedures are now being handled to address the damage. The City of Arles has established a dedicated assistance cell to help residents file damage claims with insurance companies, aiming to simplify the process for those affected.

Assistance cell details and hours

The assistance cell will be located at the PSP1, at 11 rue Parmentier, and will be open starting Monday, October 26, from 2 p.m. to 4 p.m. From Tuesday, October 27, municipal agents will be available to meet with affected residents during two time slots each day: 9 a.m. to 12:30 p.m. and 1:30 p.m. to 4 p.m.

Support options for residents

To avoid unnecessary travel, the municipality has provided a phone number, 04 90 49 35 49, and an email address: intemperies@ville-arles.fr. Residents can also request an in-person appointment if needed. The Center communal d'action sociale (CCAS) is also working to support residents facing social challenges due to the floods.

Natural disaster recognition expected soon

A natural disaster recognition is anticipated by the end of October. On Friday, October 23, Mathieu Lefèvre, the minister in charge of the Transition écologique, announced during a visit to Arles that a decree could be issued by the end of the month.

Residents urged to begin insurance procedures

While waiting for the decree, affected residents are encouraged to begin their insurance procedures immediately. The recognition will activate natural disaster guarantees in affected insurance contracts, but the process can start without it.