A woman living in a remote village, forty minutes by car from the nearest post office, discovers that a single access point for administrative tasks—such as renewing her vehicle registration, submitting a retirement application, or updating her information with the Caisse d'Allocations Familiales (CAF)—is actually only ten minutes from her home. This counter, however, is located in a nearby city that already has a sub-prefecture, a Pôle emploi employment agency, and a primary health insurance fund. This situation highlights a growing concern about the effectiveness of public service access in France. As of the end of 2023, the France Services network had 2,840 locations, and the number of procedures handled increased from 1.17 million in 2020 to nearly 9 million by the end of 2023. However, the Court of Auditors has pointed out that these centers are not always placed in areas with the least access to public services, and only 46% of people surveyed in 2023 were aware of the program. The France Services program was launched in 2019 with the goal of bringing administrative services closer to citizens in rural areas and underserved urban neighborhoods. The initiative was introduced through a circular issued by the Prime Minister, responding to concerns about the distance between citizens and public services. The idea was to create a single access point where people could handle a wide range of administrative procedures, including those related to the CAF, Social Security, Pôle emploi, taxes, and pensions. By the end of 2023, 2,840 France Services locations had been established, with 63% in rural areas and 18% in priority urban neighborhoods. The number of procedures handled had grown significantly, from 1.17 million in 2020 to nearly 9 million by the end of 2023, indicating that the program was being used widely. Despite this growth, the Court of Auditors has noted a paradox: these service centers are not primarily placed in the areas most in need of public services. A previous report by the same body found that while rural areas may have a high density of certain public services, this density varies depending on the type of service and the network considered. Moreover, physical access to a counter does not always guarantee quality service. The Court of Auditors recommends that future placements take into account the specific needs and conditions of each territory more carefully. Despite the program's expansion and the significant investment—estimated at around 350 million euros for 2024—the initiative has struggled to fully reach its original goal: citizens who are truly distant from administrative services. A survey conducted in spring 2023 found that only 46% of respondents were aware of the France Services program, raising questions about its effectiveness in reaching isolated populations or those less comfortable with digital procedures. This lack of awareness is particularly problematic for people in truly remote areas who may not have internet access or the time to travel long distances to reach a counter. The plan to expand the program by 2027, with 300 additional locations focused on medium-sized cities, suggests a possible shift in strategy. However, it remains to be seen whether this new phase will address the shortcomings of the first phase. While the France Services program has succeeded in increasing the number of procedures handled and simplifying daily administrative tasks, the quantitative success should not obscure the targeting issues identified by financial auditors. As new centers are set to open, the key question may no longer be how many counters to establish, but rather where they should be located and for whom they are intended.