On October 1st, 2026, a major provision of France's Digital Republic law becomes fully effective, significantly improving telephone accessibility for people with disabilities. Previously, organizations were required to provide accessible communication services for only half of their operating hours. Now, all public entities—such as ministries, hospitals, universities, and public service agencies—must ensure full accessibility during all their telephone reception hours. Additionally, private companies with annual revenues exceeding 250 million euros in France, or those whose customer service involves managing contracts or complaints, are also required to comply with these new accessibility standards. The European Accessibility Act, which came into force in June 2025, further extends this requirement to certain publicly oriented companies in sectors like banking and e-commerce. However, small businesses with annual revenues below two million euros are exempt from this obligation. To meet these requirements, organizations can offer accessibility services directly or through dedicated online platforms, without charging users extra. The specific form of assistance depends on the individual's needs. For example, people who are deaf or hard of hearing can use simultaneous written transcription, while those who use French sign language (LSF) can receive interpretation during the call. Another option is spoken language coding completed (LPC), which helps individuals who rely on lip reading. A government decree outlines the qualifications required for professionals who provide these services, ensuring they are properly trained. These services can be delivered through chat functions or video calls, depending on the situation. Telecommunications companies must now provide 24/7 simultaneous translation services for people with visual or auditory impairments. This is a significant increase from the previous availability, which was limited to weekdays and Saturday mornings. The service remains free of charge but is subject to a "reasonable use" limit, set at five hours of monthly communication (excluding waiting time), up from three hours. If users exceed this limit, they may need to subscribe to a dedicated accessibility plan. Major French telecommunications providers, including Bouygues Telecom, Orange, and SFR, have adopted the Rogervoice mobile app, which provides instant subtitles and visual voicemail. Free, another major operator, offers its own relay application. According to the regulatory body Arcep, sign language remains the most widely used accessibility method, with a 13% increase in users over the past year. Automatic transcription is also growing rapidly, with a 33% increase in use. Human-assisted transcription and LPC are less common and have seen a decline in usage. Overall, user satisfaction with these services is very high, with scores ranging from 4.4 to 4.8 out of 5.