NSIA Banque Côte d'Ivoire attends industry event

NSIA Banque Côte d'Ivoire participated in the 8th edition of the Client Experience Days in Francophone Africa (JCXAF), held on October 22 and 23, 2026. The event focused on improving customer relationships across Francophone Africa, bringing together professionals from various sectors.

Panel discussion highlights customer experience challenges

Mr. Nobou Jean Aimé, Director of Organization and Customer Experience at NSIA Banque Côte d'Ivoire, spoke during a panel on the theme "CX Transformation: Why Are Good Intentions No Longer Enough?" His remarks addressed the evolving challenges of meeting customer expectations in a rapidly changing environment.

Bank emphasizes daily interactions in building trust

NSIA Banque Côte d'Ivoire emphasized that customer experience is built through daily interactions, active listening, and personalized solutions. The bank believes that even small gestures contribute to creating lasting trust with customers.

Event theme reflects bank's approach to customer relations

The bank's participation in the event aligned with its theme: "Small Gestures, Big Memories." This reflects the belief that positive customer experiences are not only the result of large-scale projects but also from consistent, thoughtful attention to customer needs.

Bank's services and operations in Côte d'Ivoire

NSIA Banque Côte d'Ivoire, a subsidiary of NSIA Holding Financière, operates as one of the top three banks in Côte d'Ivoire. It offers retail banking, business financing, and investment services through over 80 branches, a representative office in Paris, and digital platforms.

Commitment to sustainability and recognition

The bank is dedicated to financing sustainable projects and promoting financial inclusion. It is the first Ivorian bank certified ISO 9001 and has been listed in the first compartment of the BRVM since 2017. It has also received awards such as the Innovation Award 2024 and the Special Jury Award IFC 2025.