SMEs use various cybersecurity tools

Many small and medium-sized enterprises (SMEs) have adopted several cybersecurity tools, including endpoint detection and response (EDR) systems, next-generation firewalls, secure messaging platforms, and identity management solutions. These tools help identify and prevent cyber threats, but they can also create a complex environment for managing security alerts.

Alerts are difficult to interpret

These cybersecurity systems often produce alerts in different formats and languages, making it challenging for SMEs to connect the dots between separate events. This complexity is further worsened by a shortage of skilled cybersecurity professionals who can analyze threats and manage incident response continuously.

SMEs struggle with monitoring

Despite having these tools, SMEs often lack the internal resources to monitor and interpret the alerts effectively, especially during off-hours when cyber threats are more likely to occur. The average time to detect an intrusion is 247 days, which emphasizes the need for continuous monitoring and analysis.

Managed SOCs offer 24/7 support

Managed Security Operations Centers (SOCs) provide 24/7 monitoring by trained cyber analysts who can detect and respond to threats in real time. These centers use specialized tools and real-time dashboards to monitor the security status of clients' information systems and help ensure continuous protection.

NIS2 directive raises compliance needs

The importance of structured governance and clear contractual commitments regarding response times and traceability has grown with the implementation of the NIS2 directive. This European cybersecurity regulation requires SMEs to show they have effective detection and response capabilities to meet legal requirements.

SMEs must prepare for SOC contracts

Before entering a SOC monitoring contract, SMEs should ensure the provider offers specific response time commitments based on the severity of incidents. It is also important to confirm who at the service provider will alert the company’s Chief Information Officer (CIO) in case of a major security breach, ensuring compliance with NIS2 and effective incident response.