Emergency number for mountain areas

In mountainous regions, the number 112 connects callers to the CTA of the department, the Call Processing Center, which handles emergency calls. This number is specifically designated for such environments to ensure accurate and timely assistance.

How the emergency call works

The operator at the Call Processing Center uses an automated questioning tree to gather initial information. Antoine Voutier, an aspiring guide and firefighter, explains that the system can geolocate the phone once the caller indicates they are in a mountain environment.

Details needed during the call

Once connected, the rescuer will ask for details such as the exact location, circumstances of the accident, weather conditions, and equipment. Antoine Voutier emphasizes that each situation is unique and the operator will tailor their questions accordingly.

Medical assessment and intervention

In cases of injuries, a medical coordinator may be consulted to assess the severity. The rescuers will then decide if an intervention is necessary. Antoine notes that an emergency call is for a medical opinion, not an automatic request for help, and many calls result in advice over the phone.

Rescue operations and helicopter use

If an intervention is required, the information is relayed to the rescue team. Most operations are carried out by helicopter, with priority based on the medical condition and situation of the victims. The wait time depends on the helicopter's location.

Preparation during the wait

While waiting for the helicopter, it is important to organize belongings in the backpack. On a rock face, the harness should be tidied, and the person should secure themselves to an unbreakable anchor to stay safe.

Visibility and safety during the rescue

When the helicopter arrives, raising both arms in a Y shape makes the person more visible. As the helicopter approaches, the person should lower their head to protect against strong winds from the blades and avoid moving to remain a visual reference for the pilot.

Rescue organizations in France

In France, mountain rescue is handled by various organizations. While the PGHM (Mountain Police Unit) is often associated with such calls, the gendarmes are not the only ones involved. Rescue efforts depend on the specific mountain range, department, and time of year.