A patent filed by Sony describes a system where artificial intelligence (AI) could diagnose and repair problems on PlayStation consoles remotely. The system would use a remote server to host an AI that waits for reports from devices. If a console detects an issue, it sends data to the AI, which analyzes the problem and decides if a fix is needed. If so, the AI would use large language models (LLMs)—advanced AI systems trained on vast amounts of text—to create a diagnostic tool tailored to the specific problem. This program is then sent to the console, which gathers more information and sends it back to the AI. Depending on the situation, the AI could apply a software patch directly to the console or save the report for a human expert to review later. The patent, detailed on the website Patentlyze, highlights the potential efficiency of this system. By generating personalized diagnostic tools in real time, the AI could potentially resolve issues more quickly than traditional methods. However, the system also has notable limitations. One concern is that the AI might "hallucinate," meaning it could misdiagnose a problem—such as believing a console has a bug when it doesn’t or suggesting an unnecessary fix. Applying a patch based on such a misdiagnosis could cause more harm, possibly rendering the console unusable, a state sometimes referred to as "bricking." Another major concern is security. If the AI can send and execute code on devices, there is a risk that cybercriminals could intercept and alter the transmission, inserting harmful code into the system. The patent was rejected by the United States Patent and Trademark Office (USPTO) on September 9, 2026, according to its latest status. It is still unclear whether Sony will revise the application to get it approved. Even if the patent is not implemented, Sony is reportedly continuing to explore AI-based features for its PlayStation consoles. Filing such patents can also be a strategic move to block competitors from using similar technology. While the specific system described in the patent may not be used, the broader concept of AI-driven diagnostics and repairs could still shape the future of gaming console support.