Order cancellations reported by customers

Customers buying graphics cards and AI-specific hardware have reported that their orders were canceled on the merchant website. Some users said they were unable to access their accounts after undergoing a verification process.

Epic Games CEO faces similar issues

Tim Sweeney, the CEO of Epic Games, also reported similar account problems. He had expected to receive four NVIDIA computers but instead received a notice that his Amazon account had been closed.

DGX Spark orders canceled

User @nicksaraev explained on X that all his orders for DGX Spark, machines designed to run AI models at home, had been canceled. His account, as reported by Wccftech, had the same issues as Tim Sweeney's.

Multiple orders canceled on November 1

On November 1, @nicksaraev placed four separate orders for DGX Spark, but all were canceled by Amazon. He said he had never encountered this problem before and described the verification requests as having vague explanations.

Amazon sends a ban notice

The customer shared an email from Amazon stating that it had reviewed his file and decided to ban his account. The message did not specify the reason for the ban, leaving the user unsure of the cause.

Unusual cancellations for Epic Games CEO

Tim Sweeney reported that even his usual purchases were being canceled. He said his account was still open, but his two NVIDIA graphics cards had not been delivered. He noted that after this purchase, even his usual orders were canceled just before delivery.

Possible causes for the cancellations

These blocks could be due to a system malfunction or a mechanism designed to slow down purchases by scalpers. Scalpers often buy scarce products to resell them at higher prices, a practice that has become more common as the price of RAM has risen.

No clear link between the two cases

There is no evidence linking the two customers' experiences, and it is unclear if they faced the same problem. If an order is canceled without explanation, it is advisable to contact customer service before making multiple attempts.

Strategies to avoid cancellations

To purchase large quantities of AI hardware, spreading purchases across multiple retailers can help reduce reliance on a single supplier. Spacing out purchases might also be a useful precaution, although it is uncertain if it will prevent cancellations on Amazon.