The Trump administration is updating policies that may reduce the ability of travelers to get refunds for flight delays or cancellations. Under the new rules, airlines will no longer be required to offer refunds in 10 specific situations that the Department of Transportation (DOT) considers "outside their control." These include events like cleaning a plane after a passenger’s death, damage from extreme weather, cyberattacks, and unexpected maintenance. This change marks a departure from the Biden-era FAA Reauthorization Act of 2024, which mandated that airlines provide refunds for cancellations or major delays. The DOT says the new policy will help airlines save money and reduce reputational damage from events they argue they cannot control. The revised policy has drawn criticism from consumer advocates, who say it makes it harder for travelers to get compensation. Clint Hernserson, managing editor for The Points Guys, called the new rule a "big blow potentially for customers," especially highlighting the exemption for unscheduled maintenance as "especially outrageous." He suggested that travelers should be more proactive in researching flight status, delays, and cancellations, and keep thorough records to better protect their rights when seeking refunds or compensation. The Department of Transportation acknowledged that the new rule could result in a decrease in the total value of amenities and compensation offered by airlines to passengers. While the DOT emphasized that the policy aims to align with the realities of airline operations, critics argue that it shifts responsibility away from airlines in situations where they could have taken preventive measures. The debate highlights the ongoing tension between airline operational costs and consumer expectations for compensation in the event of travel disruptions. Travelers are being advised to stay informed and document all interactions and incidents related to their flights. This includes keeping records of communication with airlines, flight statuses, and any delays or cancellations. Advocates suggest that travelers should be prepared to challenge airlines if they believe they are entitled to a refund or compensation under existing rules or airline-specific policies. The new policy may require travelers to be more vigilant and proactive in protecting their interests when unexpected travel issues arise.