The UK government has announced it is reviewing allegations against My Surrogacy Journey, a British-owned surrogacy service, after reports emerged that surrogates in Mexico—some of whom experienced serious health complications—had their insurance claims rejected. The Department of Health and Social Care is now examining whether the company should remain listed on the official gov.uk website, which provides information on approved surrogacy agencies for intended parents. The review follows complaints about the company's Mexican operations, where surrogates are based, and emails obtained by the Guardian suggest that multiple women faced rejected insurance claims. In the UK, commercial surrogacy is illegal, and only altruistic arrangements—where surrogates are not paid—are permitted. My Surrogacy Journey operates a non-profit UK branch but also has for-profit subsidiaries in Mexico and the US, where commercial surrogacy is legal in some states. All three companies are owned by the same group. The insurance issues reported relate specifically to the Mexican branch. At least five couples have reported having to pay for medical costs out of pocket after their insurance claims were denied. In one email, the company's CEO, Michael Johnson-Ellis, acknowledged that insurance companies were rejecting some claims and warned the couple that they might not be paid. Lawyers for My Surrogacy Journey stated that the company does not comment on individual cases but emphasized that existing insurance policies were in place and that claims were still being processed. They said the company was aware of a small number of rejected claims and was assisting those affected in resolving them with insurers. According to surrogacy agreements, intended parents are typically required to cover any medical costs not covered by insurance. The couple who spoke to the Guardian said they were advised to choose the "Mexico option" because it promised a faster timeline—babies could be born in under 18 months—compared to the UK's five-year process or the more expensive US route. The couple’s dream of parenthood turned into a nightmare when their surrogate developed placenta accreta, a rare but serious condition where the placenta attaches to the uterine wall. Emails from Johnson-Ellis acknowledged that the insurance provider scrutinized the birth due to the health complications. The couple is now considering legal action, and the Guardian reports that at least four other couples are also reviewing their options. Phil Brickell, an MP, raised concerns in parliament about the company's practices in Mexico, including insurance issues and claims of bullying. He called for the company to be removed from the gov.uk list until a review by the Human Fertilisation and Embryology Authority is completed. The UK government has confirmed it is reviewing the allegations, with the health minister, Diana Johnson, stating that the department is assessing whether My Surrogacy Journey should remain on the approved list of agencies. Lawyers for the company said they were in communication with the department and confident that any issues could be resolved. Experts in surrogacy law and consultancy have expressed concern over the situation, noting that while such problems are not widespread, they highlight the complexities of international surrogacy, particularly regarding insurance and healthcare systems abroad.