Calls to France's national suicide prevention hotline, 3114, rose by 12% in August, according to recent reports. This increase was observed across 18 centers nationwide, which typically receive around 800 calls per day. The rise in calls coincided with a severe summer heatwave, and some mental health professionals suggest that extreme heat may have worsened mental health conditions. Pierre Grangenèvre, a psychiatrist at the University Hospital Center in Lille and coordinator of the program, explained that high temperatures can disrupt sleep and increase irritability, potentially leading to conflicts and suicidal thoughts. The 3114 service is operated by trained professionals, including psychologists and nurses, who are available 24 hours a day, seven days a week. These responders work from call centers, such as those at the University Hospital Center in Lille, where the office layout includes transparent partitions arranged in a star pattern. Estelle, one of the responders, described a call from a man who was anxious and had increased his intake of anxiolytic (anti-anxiety) medication. She evaluated whether he had suicidal thoughts and provided reassurance and support. In some cases, calls are made to report a potential danger, such as when a woman contacted the service to help a 14-year-old teenager who was considering suicide. The responder used a standardized assessment tool called RUD (Risk, Urgency, Danger) to evaluate the situation and decided to dispatch a rescue team. The teenager had a history of suicidal thoughts and previous hospitalizations, and was considered to be at the highest risk level. According to Grangenèvre, the role of the responders is to reduce the caller's distress and help them explore solutions, focusing on the individual's own strategies rather than imposing external solutions. The service offers an alternative to the emergency room for people who are experiencing crises and may not have access to a doctor. Since the service was established five years ago, the number of calls to 3114 has increased every month. While some calls are particularly challenging, Estelle noted that most crises are successfully de-escalated. Many callers express gratitude for the support and follow the advice provided.