A disabled worker at Pets at Home has received over £18,000 in compensation after claiming the company did not make necessary adjustments for her disability. Mihaela Bonciog, who has chronic back pain and bladder issues, was forced to walk up three flights of stairs to use the toilet for nearly five months because she was not told about a ground-floor toilet available to her. She also went without an ergonomic chair for four months, despite requesting one to help with her back pain. Bonciog worked in a warehouse for Pets at Home, starting in August 2016. In February 2021, she was diagnosed with lower back pain after lifting a heavy box and took a week off. She continued to report back pain in the following years, and in August 2023, she told her managers she had been diagnosed with a herniated disc. An occupational health assessment in October 2023 recommended several adjustments, including a workstation evaluation, an ergonomic chair, and access to a closer bathroom. She then went on sick leave for a month, starting in November 2023. Despite following up about a workstation assessment, it was not completed until May 2024, and an ergonomic chair was eventually provided. In an email to her bosses, Bonciog wrote, "No one has provided me a proper chair or a fob to the nearest toilet. Does anyone care?" Pets at Home claimed Bonciog had been allowed to use the ground-floor toilet but had not been informed she could have a key fob for it. However, Employment Judge Andrea Booth ruled that the company failed to make reasonable adjustments by not providing an appropriate chair and by not informing Bonciog about the ground-floor toilet access until May 2024. The period of failure was found to be from 7 November 2023 to 29 March 2024, nearly five months. Bonciog described experiencing significant stress and anxiety during this time, including taking Sertraline 50mg daily to manage her mental health. She also described physical and psychological suffering, including the fear of incontinence episodes and being humiliated in front of colleagues. Bonciog also made claims of disability discrimination and unpaid holiday pay, but these were not successful in court.