Hyatt launches new platform for travel agents

Hyatt Inclusive Collection has launched Confidant Collective, a new platform aimed at supporting travel advisors by providing centralized training, news, marketing tools, exclusive benefits, and a rewards program. The initiative is designed to help professionals deepen their knowledge of Hyatt’s brand portfolio and grow their business through practical opportunities.

Diverse range of travel brands

Hyatt Inclusive Collection offers a wide variety of brands that cater to different traveler needs, such as romantic getaways, family vacations, wellness retreats, honeymoons, and ultra-luxurious experiences. The portfolio includes well-known names like Secrets Resorts & Spas, Zoëtry Wellness & Spa Resorts, and Hyatt Zilara, among others.

Online training for travel agents

Confidant Learning is an interactive online training program that allows travel agents to learn at their own pace. It covers details about each brand, the experiences offered at different resorts, the customer segments each establishment targets, recent updates in the portfolio, and key destinations in Mexico, the Caribbean, and Latin America. Completing the training earns agents the Certified Confidant status, a mark of expertise within the program.

Rewards for travel agents

Confidant Rewards is a program that lets travel agents accumulate points by recording their reservations. These points can be exchanged for rewards like stays at Hyatt resorts, cash, gift cards, premium products, and exclusive experiences. The more agents engage with the program and expand their knowledge, the more reward opportunities they unlock.

Support for French travel agents

Hyatt Inclusive Collection is increasing its support for travel agencies in France through Yulia Tsaturyan, who oversees Sales Operations & Business Development in France and the Benelux region. Her role includes helping professionals learn about Confidant Collective, assisting with registration, sharing updates, and providing access to various tools and resources.

Special campaign for French agents

To celebrate the launch of Confidant Collective in France, a special campaign is underway. Travel agents who create an account during the three-month campaign period will automatically be entered into a draw. At the end of the campaign, one winner will receive a stay at a participating Hyatt Inclusive Collection resort, offering an opportunity to experience the platform and its benefits firsthand.