Frank Shaw is stepping down from his role as Microsoft’s chief communications officer after 17 years with the company. In an internal message to his team, Shaw stated he has "decided it is time for me to move on and try new things." His career in communications spans nearly 29 years, including 20 years at Microsoft and earlier work at the Waggener Edstrom agency, now known as We. Communications. Shaw has played a central role in shaping how Microsoft communicates with the public, particularly during major company milestones. He has guided the company through the launch of several Windows and Office versions, transitions between CEOs, and the strategic shift to cloud computing. These efforts have been crucial in maintaining Microsoft’s public image and managing expectations during periods of rapid growth and change. One of Shaw’s most notable contributions was his role in the company’s public relations during major acquisitions. He helped manage the communication around Microsoft’s $26.2 billion purchase of LinkedIn in 2016 and the $69 billion acquisition of Activision Blizzard in 2023. These deals were pivotal in expanding Microsoft’s reach into new markets and solidifying its position in the tech industry. As Shaw prepares for the next chapter in his career, his departure marks the end of an era for Microsoft. His long tenure and influence on the company’s public narrative will be hard to replace, and his work has left a lasting impact on how Microsoft interacts with its customers, partners, and the broader public.