Microsoft ends free offer for non-profits

Microsoft ended its free access program for non-profit organizations, which had provided them with Microsoft 365 Business Premium and Office 365 E1. The company announced the change in May 2025 but did not clearly outline the timeline or transition options for affected users.

Non-profit loses critical data

The French environmental group Watertrek lost over 600 gigabytes of data after Microsoft abruptly ended its free service. The organization had a valid license until October 2029 but was cut off in June 2026, leading to the unexpected data loss.

Microsoft's reasoning and alternatives

Microsoft stated it was ending the free offer to streamline its charitable programs and encouraged non-profits to switch to a different plan, MS 365 Business Basic. However, the transition process was unclear, and some users were left without notice or support.

Data loss despite active license

Watertrek’s license was still active when the data was deleted, highlighting a gap in Microsoft’s planning. The company had announced the end of the offer but did not provide clear guidance on managing existing subscriptions or preventing data loss.

Watertrek seeks resolution

Watertrek has contacted Microsoft’s French branch about recovering its lost data but has not received a solution. The organization is now seeking clarity and support from the company for the data it believes should still be accessible.