ServiceNow introduces new AI development tools

ServiceNow has launched new tools to help users create AI agents without requiring coding skills or through a method called "vibe coding." The company also introduced AI Passport and the Super Intelligence Control Tower (SICT) to manage and govern AI operations more effectively.

EmployeeWorks enables non-experts to build AI agents

EmployeeWorks is ServiceNow's third-generation AI platform, allowing business users to design AI agents without development expertise. Users can create specialized assistants called Productivity Assistants, which have specific behaviors, contents, tools, and access rights, all within limits set by administrators.

Productivity Routines automate repetitive tasks

Productivity Routines are designed to automatically execute sequences of actions for repetitive tasks. These routines can prepare business meetings by analyzing agendas, searching for customer information, and drafting personalized pitches, reducing the need for manual intervention.

ToolSmith helps developers build tools using natural language

ToolSmith is a new environment for developers that allows them to create tools by describing the desired outcome in natural language. ServiceNow claims that ToolSmith can handle the realization of these tools, from integrations to testing and corrections, significantly reducing development time for certain tasks.

AI Passport ensures secure and authorized AI actions

AI Passport is designed to ensure that AI agents operate within authorized boundaries by assigning each agent a cryptographically signed justification. This justification can be verified during execution, specifying authorized actions based on company policies, data, and approvals.

Super Intelligence Control Tower maps AI systems and tracks costs

The Super Intelligence Control Tower (SICT) centralizes information about AI systems used within a company. It identifies unapproved agents, maps their access, and tracks their execution. It also monitors AI-related expenses by user, department, and usage, helping align costs with outcomes.

Banking sector needs better AI governance

According to ServiceNow's Banking AI Maturity Index 2026, 100% of surveyed banks use AI, but only 24% have governance levels considered sufficient. The study highlights risks such as unmanaged service accounts, undeclared agents, and unregistered devices, prompting the need for better AI governance tools.

New features will be rolled out gradually

Not all of ServiceNow's new AI tools are available to all users yet. Productivity Assistants, Productivity Routines, ToolSmith, and the Conversations API are currently in controlled access. AI Passport, shadow AI detection, and AI Cost Management are expected in the fourth quarter of 2026, while the Operational Resilience solution for financial services is already available.

Integration and compatibility are key challenges

The success of ServiceNow's AI tools will depend on their ability to integrate into existing applications and function effectively in environments where agents and tools from different suppliers coexist. This will be crucial for widespread adoption and practical use.