Pharmacists face access issues

Pharmacists in France are unable to access the Amelipro portal, a service managed by the Social Security Agency, as it remains closed due to a detected vulnerability in one of its technical components.

Closure is precautionary

The closure was implemented on a precautionary basis, and no reopening date has been announced. The Social Security Agency, contacted on October 23, confirmed that no specific date for resuming services has been set.

Restoration is technically complex

The resumption of service is expected to be technically complex, as the portal relies on an extensive IT infrastructure with multiple features requiring distinct interventions. Teams must deploy multiple software patches to address security flaws, and the installation and verification of these patches on different system components will take time, making it difficult to estimate the restoration period.

Uncertainty about service resumption

At this stage, the Social Security Agency cannot specify whether the interruption will continue through the weekend or into next week. Services are expected to resume gradually once the necessary corrections have been made and security conditions are met.

Guidelines provided for healthcare professionals

Healthcare professionals are advised to consult guidelines published on ameli.fr while waiting for the restoration of services.