Ameli health insurance accounts inaccessible

Since Wednesday evening, users in France have been unable to access their Ameli health insurance accounts through both the website and the mobile app. This issue has continued into Thursday morning, with no official explanation from the Health Insurance service.

PHP patch implemented on the same day

On the same day as the Ameli outages, a patch was implemented to address vulnerabilities in PHP, a programming language used by many websites. This timing has raised questions about a potential link between the patch and the service disruptions.

Hundreds of users affected across France

Hundreds of users across France have reported being unable to access their personal Ameli accounts, which has affected their ability to process reimbursements or access their rights. The CAF, which manages family allowances, has also experienced similar disruptions.

Complaints peak on Wednesday night

The first reports of the issue appeared around 9 p.m. on Wednesday on Downdetector, with complaints peaking around 10:30 p.m. The problem continued into Thursday, with more than 500 reports recorded in 24 hours by TotalBug, reaching about 125 reports per hour around 8 a.m. on Thursday.

Error messages and unresponsive login pages

Users have described encountering error messages such as "An error occurred while retrieving the data" on the mobile application. Others have found the login page unresponsive or the site assure.ameli.fr taking too long to respond.

Public website still accessible

While the general public website of the Health Insurance service remains accessible, access to personal accounts and the "My health space" section has been problematic. The potential link to the PHP vulnerabilities has been suggested, but the service has not yet provided an explanation.

Météo France and CAF also affected

On the same day, Météo France temporarily closed its websites as a precaution, and the CAF announced a "maintenance operation" that temporarily made its website unavailable. The CAF assured users that the security of its services and data was its priority.

No official explanation yet

The Health Insurance service has not yet provided an explanation for the outages. Until a resolution or official statement is provided, users are advised to contact the service directly at 36 46 or attempt to reconnect later.