CAF website and app unavailable

The internal website of the Caisse d'allocations familiales (CAF) and its mobile application are no longer accessible this Wednesday evening. Beneficiaries are unable to access their accounts, which are used to manage social benefits in France.

Recent technical issues

Just a few days after a forced shutdown due to vulnerabilities in the PHP programming language, the CAF is experiencing another computer-related issue, which could be described as a "failure." This incident has left users unable to access essential services through their digital platforms.

Specific service disruption

On Wednesday, October 28, 2026, it was reported that the CAF's website and mobile application are no longer accessible. Specifically, the "My Account" section cannot be accessed, as confirmed by the website Clubic. The CAF website is down, and the application is also unavailable.

Maintenance and unexpected problems

A few days ago, maintenance operations were planned to address PHP vulnerabilities that had exposed many websites to potential threats. Some communication had been made about these updates, even though the problems had stretched beyond what some had imagined.

User reports and frustration

This evening, numerous reports are being submitted from various locations to indicate an inability to connect to their accounts. This concerns both the mobile application and the CAF's website. Users have described being unable to access the app or website, with some stuck on the logo or unable to connect for over an hour.

No official response yet

For now, the CAF has not communicated about this new incident. The timing is particularly problematic as it occurs at a time when many people will want to connect to their accounts to manage social benefits or access other services.