Consumer group raises concerns

More than a month has passed since Que Choisir Ensemble, a French consumer advocacy group, raised concerns about the degradation of image quality in Disney+'s "Premium" offering. The group pointed out that no detailed response or changes had been made to the service despite the complaints.

Demands for transparency and compensation

Que Choisir Ensemble has stated that consumers have legitimate demands. These include Disney+ upholding the commitments of its Premium offer, adjusting the price, clearly informing subscribers of any service degradation, stopping misleading commercial practices, and fairly compensating affected subscribers.

Support from other European groups

Other European consumer associations have expressed support for these demands and initiated similar actions. This collective effort has strengthened the claims made by Que Choisir Ensemble and highlighted the widespread concern over the issue.

Consumer rights and expectations

The group emphasized that consumers should not face unexpected changes to the quality of a service for which they pay more. They have the right to demand transparency, respect for contractual commitments, and compensation proportional to the damage suffered.

Legal action possibility

In the absence of responses and concrete commitments from Disney+, Que Choisir Ensemble has reserved the right to take legal action to ensure consumer rights are respected. This possibility underscores the seriousness of the group's concerns and the potential consequences for the streaming service.