Satisfaction with electric vehicles rises again

A new study by USCALE found that satisfaction with electric vehicles (EVs) is increasing for the third consecutive year. The research involved 4,044 drivers in Germany, Austria, and Switzerland and was published on October 20, 2026, showing a Net Promoter Score (NPS) of 38 points, up from 33 in 2025.

More drivers recommend their electric cars

According to the study, 53 percent of participants would actively recommend their electric car, while 15 percent are detractors. This indicates a growing positive perception of EVs among users in the region.

Improved technical performance in EVs

Technical performance is also improving, with 59 percent of respondents having a real range of more than 400 km in the summer, compared to 50 percent the previous year. Additionally, 77 percent drive a vehicle capable of accepting at least 150 kW for fast charging.

Satisfaction with charging power declines slightly

However, only 58 percent of drivers now consider a charging power of 150 kW to be satisfactory, compared to 65 percent in 2025. This suggests that while charging capabilities are improving, user satisfaction with these improvements is not increasing at the same rate.

Charging issues remain a common problem

Despite these improvements, 71 percent of those surveyed report having encountered problems related to charging. The most frequent problems concern starting sessions and charging powers lower than expected.

Navigation and software issues persist

On-board navigation is also a concern, with only 43 percent of participants finding the built-in charging station search satisfactory. Software problems are also rising, with almost one driver out of two encountering issues with their vehicle's connected application.

Manufacturer rankings highlight performance gaps

The study also establishes a ranking of manufacturers, with Xpeng maintaining first place, ahead of Tesla, which moves up from sixth to second place. Skoda completes the podium, followed by Porsche and Hyundai.

Some brands fall behind due to software problems

At the other end, MG, Fiat, and Opel bring up the rear. The German company, a member of the Stellantis group, disappoints particularly because of its mobile application, with 92 percent of its surveyed customers reporting problems.

Study has limited scope

The survey concerns vehicles less than three years old and participants recruited on social networks, without statistical representativeness of all European electric vehicle drivers. This limits the generalizability of the findings to the broader EV user base.