Orange network failure impacts users

A network failure at Orange, a major French telecommunications provider, occurred on Wednesday, October 21, disrupting services for many customers across the country.

Orange offers compensation to affected customers

In response to the outage, Orange announced it would double the data allowance for affected customers for one month as a form of compensation for the disruption.

Orange blames Nokia for the software issue

According to Jérôme Héninque, the director general of Orange France, the network failure was caused by a software bug in equipment supplied by Nokia, prompting Orange to seek accountability from the equipment provider.

Orange seeks discounts from Nokia

Rather than requesting cash compensation, Orange is asking Nokia for future discounts on equipment or services, as the company estimates the incident caused several million euros in losses, including damage to its brand image.

Nokia may use insurance to cover potential costs

Nokia may turn to its insurance to cover part or all of the potential discount it might have to offer, though the exact terms of the agreement between the two companies remain confidential due to contractual obligations.