Orange offers doubled mobile data for a month after a network outage, but some customers report discounts instead.
Orange offers data boost after outage
Orange announced that it would double mobile data for affected subscribers for a month following a network outage on October 21. The move is intended to compensate users who experienced service disruptions during that time.
Some customers get discounts instead
Some affected customers reported receiving a discount on their next bill after contacting customer service, rather than the promised data boost. This discrepancy has raised questions about the consistency of the company's response to the outage.
Company explains the variation
Orange explained that the variation in compensation was due to different customer service representatives handling the issue. The company emphasized that all affected customers would eventually receive either the data boost or a credit to their account.
Customers urge clarity
Several customers have called for greater transparency and consistency in how Orange handles such situations. They want assurance that all affected users are treated equally and receive the same form of compensation.
