Millions of Orange customers faced a major outage on October 21, disrupting calls, texts, and internet for over nine hours.
Widespread service disruption
On Wednesday, October 21, several million customers of the operator Orange experienced a major service outage, unable to make calls, send messages, or use the internet for over nine hours. Unprecedented outage since 2012
This incident marked the largest disruption in Orange’s history since 2012, raising concerns about the reliability of its network infrastructure and customer support response. Customers affected nationwide
The outage impacted users across multiple regions, with some reporting difficulties in accessing emergency services and critical online platforms during the disruption. Orange responds to the crisis
Orange confirmed the incident and stated it was working to resolve the issue, though it did not immediately provide details about the cause or expected resolution time. Investigations and customer complaints
Following the outage, customers filed complaints with regulatory bodies and demanded transparency, prompting Orange to launch an internal investigation into the incident.
