Hello bank! reaches one million clients

Hello bank!, a digital bank launched in 2013 by BNP Paribas, has reached one million clients in France as of September 2024. The bank initially operated in Belgium and Germany before expanding to France, where it has seen significant growth in recent years.

Growth linked to Orange Bank partnership

This growth has been partly attributed to the closure of Orange Bank, whose clients were invited to migrate to Hello bank! as part of an exclusive partnership. In 2024, 105,000 former Orange Bank clients joined Hello bank!.

Account options and fees

Hello bank! currently offers two main account options: Hello One and Hello Prime. Hello One is free if the user makes at least one payment or withdrawal per month, otherwise it costs 6 euros per month. It is accessible to all users without income requirements.

Hello Prime features and cost

Hello Prime is free if the user deposits at least 1,500 euros per month into the account, otherwise it costs 6 euros per month. It offers additional services such as insurance, higher spending limits, and better international payment options. The Hello Prime offer became free from October 1, 2026, with a previous monthly fee of 5 euros.

Fees and benefits for both accounts

Both Hello One and Hello Prime are free from account maintenance fees, inactivity fees, and offer no minimum deposit requirements. They also provide free international payments and withdrawals at BNP Paribas and Global Alliance network ATMs.

Additional charges outside network

Outside of these networks, Hello One charges 1.20 euros per withdrawal in the euro zone and 1.5% of the amount in non-euro zones. Hello Prime offers additional benefits such as a virtual card and the ability to use contactless payment methods.

Joint account options

The Hello One Duo and Hello Prime Duo versions are available for joint accounts. Hello Prime Duo is free if at least 1,500 euros are deposited per month, costing 9 euros per month otherwise. It requires a combined monthly income of 3,000 euros for joint account holders.

Business account for self-employed

Hello bank! also offers a business account for self-employed professionals, priced at 10.90 euros HT per month. This account includes services such as free transfers, instant payments, and legal assistance.

Funding and account opening

Customers can fund their accounts through deposits at BNP Paribas branches, or by scanning checks via the mobile app. The account opening process typically takes about ten minutes, with a temporary RIB provided after two days. The physical card is usually received within 15 business days, though the process can take longer.

Welcome and referral bonuses

New customers may receive a welcome bonus of up to 330 euros, and referral bonuses are also available, with up to 120 euros for each referral in October 2026. Hello bank! also offers a cashback program called Hello Extra, in partnership with PayLead, which allows users to earn up to 10% cashback on purchases, with double the cashback for Hello Prime users.

Customer service and support

The bank's customer service is highlighted as a key strength, with a satisfaction rate of 85% according to its 2025 report. Customers can contact support through phone, email, or in-person at BNP Paribas branches. An AI-powered virtual assistant, HelloïZ, is available through the app, web platform, Facebook Messenger, and Google Home.

Additional features and services

A forum and active social media presence on X are also available for customer support. Hello bank! does not offer cryptocurrency investment options, aligning with BNP Paribas' stance on the issue. The mobile app is available on Android and iOS, with a rating of 4.7 on the App Store and 4.5 on the Play Store.

User-friendly app features

Additional features include budget tracking, expense categorization, and the ability to create group savings pools with friends. A macOS version of the app is also available, allowing users to save copies of documents such as their RIB directly on their computers.