E-learning platform for travel insurance training

Assur-Travel provides an intuitive e-learning platform for travel insurance training, covering subjects such as product guarantees, sales techniques, claims management, and regulatory frameworks. The platform includes pedagogical memos, practical cases, and tools for presenting insurance information to customers.

Credit card insurance comparator

A Cartes Bancaires guarantee comparator, developed by Assur-Travel, allows for comparing travel insurance contracts with credit card coverage, regardless of card type or issuing bank. This tool helps users understand the differences in coverage and benefits between various insurance options.

Extranet for partner agencies

A dedicated extranet space for partner travel agencies centralizes functions such as contract subscription, real-time claim tracking, access to sales conditions, and incentives. This centralized system streamlines operations and improves efficiency for travel agencies working with Assur-Travel.

Integration into booking processes

Web services and APIs developed by Assur-Travel enable direct integration of insurance sales into the booking and sales journey of trips. This integration allows customers to purchase insurance seamlessly during the travel planning process.

Reactive customer support

Assur-Travel offers reactive management with processing times not exceeding five days and provides personalized support through dedicated contacts available by phone. This commitment to quick service helps ensure customer satisfaction and timely resolution of issues.

Training and support options

Webinars and customized training sessions are available online or in person based on partner needs. These sessions help travel agencies and partners stay updated on insurance products and sales techniques.

Company location and operations

Based in Villeneuve-d'Ascq in northern France, Assur-Travel employs around forty people who handle files and answer questions immediately by phone or email. The company's motto emphasizes processing and reimbursement times not exceeding five days.

Dedicated support for large clients

For large account clients, a dedicated manager is assigned to ensure familiarity with processes and address client issues. This personalized approach helps maintain strong relationships and tailored service.

Regular communication with partners

Quarterly newsletters are published to inform partners of the latest news. Assur-Travel encourages partners to contact their teams for commercial activity-related requests, including proposals, contract issuance, and modifications.

Contact and engagement channels

Contact information and social media links are provided for further engagement. These channels allow partners to stay connected and receive support as needed.