Outages reported by Free customers

Numerous Free customers in France have reported internet outages on Tuesday afternoon, with the main issues concentrated in the southern part of the country.

Fixed internet affected in the south

The fixed internet service is experiencing significant disruptions in the south of France, particularly in the Bouches-du-Rhône department, which has been hit by severe weather and has seen at least one fatality.

Most reports concern fixed internet

According to the Downdetector platform, two-thirds of the outage reports involve fixed internet connections, with Wi-Fi and mobile networks affected to a much lesser extent.

Free's network mostly operational

A monitoring platform called Free-reseau.fr shows that only 0.1% of Free's network equipment was not responding at 4:38 p.m., despite 202 incidents reported since midnight.

Outages spread across Bouches-du-Rhône

In the Bouches-du-Rhône department, Free fiber connections have been disrupted in several areas, with Salon-de-Provence being one of the most affected cities according to Downdetector.

Other regions also affected

While the main issues are in the south, some isolated outages have been reported in other parts of France, including Paris, Villeneuve-Saint-Georges, and the Hérault region.

Revolut customers also face issues

Revolut customers have also experienced problems on Tuesday, including rejected cards, blocked transfers, and an inaccessible app, which the company attributes to an incident affecting Google Cloud.

No direct link between Free and Revolut issues

Although both Free and Revolut are facing technical difficulties, there is no official connection between the two incidents, even though many customers use both services.