AI's impact on employment remains uncertain, but professionals see it as a tool for efficiency rather than replacement. Adoption is growing, though challenges like training and security persist.
AI's impact on employment still debated
The impact of artificial intelligence on employment is likely not yet decided, and opinions on the subject vary, even among those who develop these technologies. Sam Altman, CEO of OpenAI, has revised his earlier stance on the matter, reflecting the ongoing debate.French authority downplays immediate impact
In a recent note, the Direction générale du Trésor, a French government agency, assessed the impact of AI on employment as "not yet significant." However, it warned of potential risks related to how workers integrate these new technologies into their jobs.Customer relations professionals see AI as a tool
Smart Tribune, a provider of customer relations solutions, conducted a survey of 435 professionals, mostly advisors with direct client contact, to better understand how AI is perceived in the field. The results suggest that AI is being increasingly adopted, driven by the professionals themselves.Most professionals see AI positively
According to the survey, 55% of the respondents have a positive view of how AI is changing their jobs. Only 8.1% see resistance to change as a risk. The study suggests that the fear of being replaced by AI is "a myth," as it is not supported by those directly involved in using the technology.AI boosts efficiency and competence
The study highlights benefits such as an increased sense of efficiency and competence among professionals using AI. While this perception needs to be verified with objective metrics, Eric Dadian, president of the French Association of Customer Relations, sees this as a strong indicator of AI's value in enhancing the skills of advisors rather than replacing them.AI is still not widely used
Despite these positive perceptions, only 16.2% of advisors in direct contact with customers report using AI for most of their tasks. This is a low figure, though it is double the adoption rate seen in other professional groups surveyed.AI helps with complex cases
The study also notes that AI helps professionals handle more complex cases, which can strengthen their credibility with clients. However, the use of AI remains limited, and the broader impact on employment may only become clear as its adoption increases.Adoption is growing but training lags
The study highlights a gap between the availability of AI tools and the training provided to employees. While 31% of respondents have used personal AI tools, many are still hesitant to use them due to concerns about security and confidentiality. This suggests that while AI is being adopted, proper training and support are still needed.
