Netatmo outage disrupts apps

A power outage affecting Netatmo has been impacting the mobile and web applications of the brand since Monday afternoon. Users are unable to connect to the server, causing frustration among some customers.

Server issues confirmed by Netatmo

The official status page of Netatmo mentioned "server issues" and classified the incident as a "partial outage" at 17:03. Affected services include Security, Energy, Weather, and several other apps, though the rest of the infrastructure remains stable.

Devices still operational despite outage

Netatmo assures users that even when disconnected, the cameras continue to record, thermostats manage heating, and switches control lighting. The company says the house essentially goes into automatic pilot while the on-call team works on resolving the issue.

Customer complaints rise online

Testimonials from users have been reported on TotalBug since at least 16:52, with over 45 complaints in less than 24 hours. Many mention frustration with the "server connection" and the inconvenience of not being able to access their devices through the apps.