A contestant on Big Brother UK, 18-year-old Charlotte from Oxford, encountered accessibility issues when entering the show's house, leading to criticism on social media. Charlotte, who lost her hands and feet to meningitis at age three, is a student and a familiar face to fans of the show. As she prepared to enter the house, a stiletto shoe came off shortly after she was introduced to the studio audience. Host Will Best managed to help her put it back on, but further difficulties arose when she attempted to climb the stairs. The cameras cut away from the scene as Will tried to assist her, and Charlotte was heard instructing him on how to remove her prosthetic legs. Ultimately, she entered the house without her legs, maintaining a positive attitude and joking, "My legs! My shoe came off. I had to take my legs off." Co-host AJ Odudu comforted her, and the audience cheered. The incident sparked discussions online, with many viewers criticizing the lack of preparation for an accessible entrance. Some expressed disappointment, arguing that ITV should have ensured the steps or ramp leading into the house were accessible for Charlotte. Others suggested that the production team might have asked Charlotte directly about her needs to better accommodate her. Despite the criticism, Charlotte was praised for her composure and resilience, with some predicting she could become a standout contestant this season. ITV has not yet officially responded to the backlash, but its website states that the broadcaster is committed to accessibility both on and off-screen. Since the revival of Big Brother UK on ITV in 2023, several disabled contestants have participated, including Kerry Riches, who has multiple sclerosis, and Thomas Atkinson, a 20-year-old amputee footballer. These inclusions highlight the show's efforts to represent a diverse range of participants, although this incident has raised questions about the practical steps taken to ensure full accessibility.