At the center of a long investigation by the French television program Envoyé Spécial, which aired on September 17, 2026, the online medical platform Doctolib has come under scrutiny. The investigative team, led by journalist Élise Lucet, examined how the platform collects and uses the personal medical data of its users. The report highlighted concerns about the company's handling of user data, emphasizing that Doctolib "plays its future on its ability to exploit the data it has." The platform includes privacy menus and sub-menus, but users are encouraged to take additional steps to protect their information.
If you are concerned about how your health data is being used, there are clear steps you can take to oppose the collection of demographic and health data for scientific research. To do this, follow the link provided by the program, which directs you to a form where you can enter your first name, last name, and date of birth. Then, select the option to oppose "the reuse of my personal data, or that of the person for whom I act as legal representative" and click "Send." A confirmation message will appear, indicating that your opposition has been recorded. You can repeat this process for all your loved ones who use the platform.
To further minimize the data shared with Doctolib, users should review and disable unnecessary data-sharing options within their account settings. Log in to the app or website, and navigate to the privacy settings. On the app, click the top-right button on your home screen, while on the web, click on the profile icon at the bottom right or select "Account" from the dropdown menu. From there, find the "Privacy" section and click on "My Preferences" to begin disabling personalized services and other data-sharing features.
Users can also disable features such as the recording of audio from medical consultations, the use of health data for improving services, and the display of a map that may allow third-party tracking. Additionally, users can manage cookies and disable any sharing with third parties. While these steps may require some time to configure, they offer users greater control over their personal health information. As a precaution, some users have found that disabling these features does not significantly impact their daily use of the platform. Ultimately, the choice to protect personal data remains with the user.
Doctolib Under Scrutiny Over Data Practices and User Privacy Concerns
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