Mobile operators adjust plans with added costs

Many low-cost mobile operators have started changing their plans by raising prices and adding new features, often without customers explicitly requesting these changes. These adjustments are becoming a common strategy among providers that offer budget-friendly services.

Subscribers receive unexpected plan changes

Customers often get offers that seem to provide unlimited or long-term benefits, only to later face price increases or additional charges. This approach is used by well-known operators like Red by SFR, B&You by Bouygues Telecom, and Sosh by Orange, who frequently update their plans in this way.

Sosh introduces a new plan change

Sosh recently informed some of its subscribers via email about an upcoming change to their mobile plans, titled "Important: your plan is evolving." The message stated that customers have a plan with substantial data, but the company is now offering additional benefits at a special price.

New plan details and customer options

According to the email received by the editorial team, Sosh is proposing a switch from a 100 GB 4G plan to a 130 GB 5G plan, with an extra three euros per month, bringing the total to 14 euros per month. The change will take effect on December 15, 2026, and customers can refuse the update by November 15, 2026.

Refusal process and consumer considerations

To refuse the change, subscribers must log in to their Sosh customer account and explicitly decline the update. According to the latest Arcep observatory report, published on October 8, the average mobile customer consumes 19.3 GB per month, meaning the current 100 GB plan already far exceeds typical usage. The additional 30 GB and 5G feature may only be useful for heavy users with compatible devices.