Gabon launches 5G network

Gabon officially launched its 5G mobile network on October 26, aiming to boost digital transformation and enable new technologies. The rollout began in several key cities, including Libreville, Akanda, Owendo, and Port-Gentil, with Airtel Gabon also extending coverage to Ntoum.

Consumer concerns about service quality

Despite the promise of faster connections and better network capacity, Gabon faces ongoing issues with service quality. Consumers have reported frequent disruptions, high costs, and difficulties in contacting customer support, raising doubts about the immediate benefits of the new technology.

Regulatory emphasis on commitments

During the 5G launch, Célestin Kadjidja, president of the ARCEP, stressed the need for operators to meet regulatory standards, improve service quality, and set prices that reflect the local market. These demands follow repeated complaints from users about poor service and high costs.

Consumer advocacy and complaints

In August 2024, Annie Gisèle Nyangui Moukagni from the Association of Abused Consumers of Financial Products (ACAPF) criticized the high cost of telecom services and poor customer support. Later, in August 2026, residents of Mbigou reported persistent network issues affecting both calls and Internet access.

ARCEP strengthens complaint mechanisms

To address these concerns, ARCEP has improved its complaint-handling systems. In August 2026, the authority convened operators and consumer groups to identify problems and propose solutions. It also reactivated a short code for consumer guidance and introduced the DQoS Gabon app for reporting service issues.

Infrastructure challenges for 5G

The quality of telecom services is also limited by outdated infrastructure. In December 2025, operators noted insufficient fiber-optic transport in some provinces, which can hinder 5G performance. These limitations were highlighted when a fiber optic cut in August 2026 disrupted Airtel's services in multiple regions.

Security and power issues

Vandalism and cable theft are growing threats to telecom networks. In August 2026, the Gabonese government condemned the increase in sabotage targeting copper cables. Power outages also pose risks, as operators rely on continuous electricity, and backup systems sometimes fail to prevent service interruptions.

International connectivity challenges

Gabon’s Internet reliability depends on international connections. In May 2026, a failure in the Libreville-Sao Tomé link, part of the ACE submarine cable system, degraded Internet access. To improve this, Gabon plans to use the Medusa Africa cable, expected to land in Port-Gentil in 2028.