Telecom quality a major issue in Nigeria

The quality of telecommunications services is a significant concern for many users in Nigeria, with frequent complaints about call drops, slow internet speeds, and unstable connections. These issues have prompted both consumer advocacy groups and regulatory bodies to demand improvements from telecom operators.

Airtel introduces Open Networks initiative

In response to these challenges, Airtel Nigeria has launched an initiative called Open Networks. This platform allows subscribers to access a map of the company's network infrastructure through the MyAirtel app, enabling them to view nearby antennas and their operational status.

Users can report network issues

The Open Networks initiative also gives users the ability to report malfunctions such as call drops or poor internet performance directly to Airtel's technical teams. These reports can help the company identify and address network problems more efficiently.

NCC reports high number of complaints

According to the Nigerian Communications Commission (NCC), the sector regulator, the four major mobile operators in Nigeria received 413,587 complaints in the first half of 2026. Airtel Nigeria received the highest number, with 228,992 complaints.

Regulatory pressure on operators

The National Association of Telecommunications Subscribers (NATCOMS) had warned operators to improve their networks by the end of September 2026, threatening legal action if they failed to meet the deadline. The Minister of Communications, Innovation, and Digital Economy, Bosun Tijani, has also urged operators to use recent price adjustments to invest in infrastructure.

Competitive advantage in service quality

Improving service quality can offer a competitive edge for telecom operators, as highlighted by the Association of Mobile Telephony Operators (GSMA). As of the end of August 2026, Airtel had 67.4 million subscribers, giving it a 34.19% market share, second only to MTN.