Following the closure of the Bloctel service in August 2025, major French mobile operators—Bouygues Telecom, Orange, Free, and SFR—have introduced new tools to help users combat unwanted and fraudulent calls. Despite existing laws that require explicit permission for phone solicitations, more than 94% of French people reported receiving unsolicited calls in 2025, with the same percentage being victims in the last three months. A new legal framework, implemented this summer, aims to reduce these calls, although some industries are still exempt, such as ongoing subscriptions for telephony, television, energy, and insurance, as well as press subscriptions. Calls related to energy renovation, housing adaptation, and the Personal Training Account are strictly banned. Violations can lead to fines of up to 75,000 euros for individuals and 375,000 euros per violation for companies.
Bouygues Telecom has launched an "Anti-Spam" service on October 5, developed in partnership with Hiya. This solution uses artificial intelligence to detect unwanted and fraudulent calls and shows real-time alerts directly on the user's phone screen. Unlike Orange's approach, this service is integrated into the core voice network and does not require users to install an app or make special settings. The technology is supported by a global database containing over 28 billion call events and 550 million users, along with algorithms that analyze call behavior. To use the service, customers must pay an extra 2 euros per month per phone line, with a reduced rate of 1 euro per line for business customers starting October 12. The service will be deployed on the 4G/5G network.
Orange offers a free app called Orange Téléphone, available on both iOS and Android devices, that helps users identify and block unwanted calls. Orange and Sosh subscribers can also use an anti-spam feature built into the Orange et moi app. Free provides a filtering tool that operates directly on the network, allowing users to block or redirect calls based on specific numbers or time periods. SFR offers a free option to block calls to numbers known for overcharging users through their customer portal. Additionally, SFR suggests using the built-in call-blocking features found in Android and iOS operating systems.
These new measures reflect the growing concern over phone scams and unwanted solicitations in France. While the legal framework sets the rules, each operator has developed its own approach to help users protect themselves. Some services are free, while others require a small monthly fee. The goal is to give users more control over their communications and reduce the impact of fraudulent calls.
French Mobile Operators Introduce New Anti-Spam Services Amid Persistent Unwanted Calls
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Original sources:
- 🇫🇷BFMTV



