Cloud telephony is becoming more available to small and medium-sized businesses, with the German company easybell focusing on this market since entering France in 2026. Unlike traditional phone systems that require physical equipment and on-site maintenance, cloud-based solutions allow companies to manage their telephony through a web interface. This offers greater flexibility, as businesses can scale their phone lines up or down without needing on-site support. Easybell's system eliminates the need for physical installations, letting companies configure and manage their phone systems from any location. For small businesses with 1 to 20 employees, switching to cloud telephony brings several benefits. Companies can quickly add or remove phone lines without needing technical staff on-site. Employees can use their smartphones as company phone lines, with their business numbers displayed regardless of where they are. The setup is fast, with phone lines becoming active within minutes of placing an order. Existing phone numbers can be transferred to the new system at no extra cost. Easybell’s service includes features like unlimited simultaneous calls, the ability to hold or transfer calls, and automatic call rerouting if there is a network issue. Number blocks—groups of phone numbers—are included in the base package without extra monthly fees, leading to predictable billing. The Pro version adds Call Flow, a tool that lets users design call scenarios visually, along with real-time dashboards and automated reports. For businesses using Microsoft Teams, easybell offers a connector to integrate telephony with the platform, which is billed separately. According to Steffen Hensche, easybell’s general manager, a good communication system should be simple and accessible to all users. He notes that many features offered by competitors are rarely used in practice. Easybell’s business model focuses on flexibility, with no long-term contracts. Customers pay monthly, can adjust the number of users based on actual staff size, and can cancel at any time without penalties. This appeals to managers who might have been hesitant to switch providers due to existing long-term contracts. In France, easybell offers three main options: Cloud Telephony, starting at 7.50 € per user per month; the Pro Version, at 12.50 € per user per month, which includes tools like Call Flow and dashboards; and SIP Trunk, at 13 € per channel per month, with the first channel free. An extra Microsoft Teams Connector is available for 1 € per user per month. Easybell emphasizes that all data is hosted in Europe, with servers in Germany that follow GDPR regulations. Each customer gets a separate virtual machine, and the company reports a high level of reliability, with SIP servers operating at 99.99% availability on a fully redundant system. This European hosting is a key selling point for companies concerned about data compliance. Easybell claims to have over 60,000 users across Europe and operates in Germany, Austria, Switzerland, and France. As part of the Dstny group, a European expert in unified communications, easybell won the Product of the Year Award from the professional magazine connect professional in 2026. The company promotes its services as ready-to-use, available online, and adaptable to the changing needs of businesses.